RETURN POLICY:

Thank you for visiting AM Computers website.  We would like to let you know the terms and conditions regarding the rights of both you and AM Computers

 

Governing Terms: All sales by AM Computers shall be governed by the terms and conditions stated herein.  The terms stated here may only be modified in a written amendment signed by an authorized officer of AM Computers

Acceptance: The buyer shall accept all goods delivered to the address specified in the purchase invoice.  Unless the terms and conditions in this agreement are not agreed by the Buyer, then the Buyer reserves the right to return the goods for full credit within 24 hours from the delivery time. (Shipping and Handling are not refundable) If goods are not shipped within 24 hours from the delivery time, the Buyer accepted and acknowledged these terms and conditions.

Payment Terms: AM Computers reserves the right to change the price of a product at any time. AM Computers reserves title in all products that are not paid in full.  Credit card payments must have a physical billing address.  Credit Card payments cannot be cancelled or disputed without legal excuse.  Further payment delay or dispute will cause AM Computers to assign outside collection efforts.  Buyer shall pay reasonable costs and expenses incurred in any action or arbitration relating to this Agreement.

Quality Control: All Computer systems purchased from AM Computers will be tested for at least 24 hours before shipping.  AM Computers relies on manufacturers’ quality control on all parts that are purchases by the Buyer  ( other than computer systems). Special requests to install , configure or test individual components would be at additional labor cost to Buyer.  Al goods are shipped with prepaid insurance however, if there is physical damage to the goods when delivered please contact freight carrier for damage claim.

Repair/ Replacement Returns: Buyer must obtain a pre-approved Return Merchandise Authorization (RMA) number from AM Computers and product should be shipped freight prepaid to AM Computers.  All inquires on RMA status must be made within 30 days of RMA issuance and supported by proof of delivery.  Replacement RMA items will be shipped back to Buyer via ground only ( No Cross Shipping). Express and Overseas shipping will be at additional cost to Buyer. For faster service, Buyer may return product directly to manufacturer.

Return for Refund or Credit: All sales are final; however if AM Computers agrees in writing to issue a credit or refund, then buyer agrees to pay a restocking fee (15% of the invoice plus freight fees) for goods returned within 20 days of the invoice date.  Goods must be brand new in resalable condition, packaged in the original cartons and accompanied by all accessories.  Return goods must be shipped fully insured back to AM Computers with prepaid freight and proper packing

Limited Warranty: AM Computers provides one-year limited warranty on all parts sold from the date of the invoice.  All computer systems (must have case with CPU, Motherboard, Memory hard rive and video card installed) are covered for one year limited warranty  on system components and three years limited warranty on labor and support.  During the stated warranty period, AM Computers will repair free of charge any defects in material or workmanship that occur during normal usage.  Warranty only applies to goods listed on the invoice.  Under no circumstances , will AM Computers be liable for, but not limited to, loss of data or profit.  Repaired or replacement RMA items carry a warranty for only the remainder of the original warranty period.  Under the Limited Warranty, coverage's will not apply to defects or damage resulting from: Improper packing during return shipment to AM Computers, Disasters such as floods, fires, winds, earthquakes or lightning: failure to provide proper installation environment: Peripherals or unauthorized attachments: Service by unauthorized service center: Any other type of abuse, misuse, neglect.  Moreover the warranty will not cover goods installed with non-AM Computers components, and goods with broken warranty seals or assembly trace.  This warranty policy shall not extend beyond the original buyer.  If the manufacturers warranty is longer than AM Computers’ warranty period, the manufacturers’ RMA department will handle the service beyond AM Computers’ warranty period.

RMA Procedures:  Buyer must obtain an RMA Number from AM Computers. No returns can be made without a RMA.  Goods must be shipped fully insured with prepaid freight.  All authorized RMA’s must be shipped within 20 days of receiving RMA number.

Law and Jurisdiction:  This agreement shall be construed and governed by the laws of California and the United States of America.  Buyer hereby irrevocably submits to the jurisdiction of any state or federal court within the County Of Los Angeles., California  Buyer agrees to venue of said courts and that any dispute or legal action arising from this agreement shall solely be entertained by such courts

 

 

AM Computers, All Rights Reserved

If you have a sales related question, please contact us at : 310-828-2003 or sales@amcomputers.com

If you have a technical question, please contact our tech support at:

support@amcomputers.com